![]() I couldn’t change my primary number and had to call in. They just try and get off the phone with you as soon as possible. Basically, the app was designed poorly, the infrastructure for the website and app cannot handle the load and we have no choice because this is what the prison decided they would partner with. The server that hosts the website and app crashes all the time throwing 500 errors. The navigation is poor, you often have to use browser back button to go to a page because the app or website doesn’t have have links to go back to certain places. ![]() As a application developer myself I can tell this was written very poorly. This app and the company behind it are the worst. This is cruel and unethical and I hope karma catches up with this company. I haven’t seen my loved one in over a year because of COVID since visits were taken away. I’m calling my state representative next. The jail doesn’t care.and I’m sure Telmate banks on that fact, but as I said, this IS FRAUD and STEALING. This is just white collar stealing of people’s hard earned money. Telmate app developer should be arrested and thrown in jail!! Then maybe they’d fix this app. Also, the help “advice” for the phone app that pops up is clearly just copied from the website advice ie: “click the lock icon next to the url to unlock your microphone” when on a phone app, that clearly is not applicable. kept saying my microphone and camera weren’t enabled even though I zoom all the time for work and all settings on my phone for this app were enabled. it connected ONCE then never again no matter what I tried. I have iPhone12 but also tried on a burner phone. This app is the worst!! If I could give negative stars I would! Poorly written and developed with basically no customer service!! It’s basically fraudulent because they take your money but don’t fix any internal bugs or server errors. Need help using Telmate? Try their Help Center now! More Matches Get Pricing Info for Telmate NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Telmate, LLC The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact GettingOut Visits. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with GettingOut Visits.
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